Check The Error Information
Please check and provide:
- The error message shown on your charger's display screen
- Any fault information shown in the XSMART App
- A photo of the charger display showing the error message
After-Purchase Support
Get help with installation, setup and everyday use of your LEISHENG EV charger.
1. Installation
Follow the installation guidance and make sure your charger is installed correctly.
2. App Setup
Connect your charger with the XSMART App to access supported smart charging features.
3. Help Us Understand The Issue
To help us identify and solve your problem quickly, please provide the following information:
Provide Your Charger Information
Please include:
- The charger's SN (Serial Number)
- Your charger model
- Your vehicle model (if the issue is related to charging)
Remote Technical Support
- If your charger supports Wi-Fi connection, please keep the charger connected to Wi-Fi.
- With your permission, our technical team may be able to remotely check the charger's status and help diagnose the issue more efficiently.
4. Contact Support
We are always happy to help. Once we receive your enquiry, our support team will get back to you as soon as possible, including weekends.
